FREQUENTLY ASKED QUESTIONS

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Your First Order!

If you have both dry cleaning and wash & fold laundry, please separate them. If you leave your clothes at the front door or with the concierge, let us know in the special instructions.

Dry cleaning takes two days, ironing takes one day, and curtains, a sofa cover, and carpet take an average of eight to ten days. 

Yes. You need to hand over any more articles of laundry that you have to the member of our staff who is collecting it, and we will take care of it.

Our expert team will sort out the garments accordingly before the cleaning.

Yes, you are able to place your order via phone call, email, text message, or even WhatsApp if you so choose. You can count on the assistance of our team as soon as it’s possible.

You have the option of paying with cash, a credit card, a bank transfer, or a payment link.

We’ll do it! We separate laundry for washing and drying to guarantee it’s cleaned according to instructions. If you need bleach, Free-and-Clear detergent, fabric softener, etc., let us know when scheduling, and we’ll take care of it.

Once your items have been collected, they will be delivered to one of our washing facilities and weighed and sorted by one of our laundry experts. This is where the magic happens. They will then be returned to you spotless at a time convenient for you.

We try our best to remove all the stains by using the relevant stain-removing chemicals and the best washing cycle, detergent, and temperature suitable for the garment.

Dry Cleaning

Putting your high-quality clothes in someone else’s hands can be nerve-wracking, but we’ll handle them carefully. Raindrop Laundry is insured for uncommonly damaged items.

Yes, we will try our best to clean all the stains on the clothes because we have all possible good-quality stain remover products.

Wash, Tumble Dry & Fold

Our laundry specialists may weigh your order at our facility or at your home. We’ll update your order with the weight afterward.

The costs for dry cleaning and ironing are different from those for wash-and-fold services, although the prices for wash-and-fold services remain the same.

Please make sure that any items that can only be cleaned by dry cleaning are not included in the shipment, as the tumble drying procedure may cause these items to shrink.

Yes, you can call our mobile number : +971559295718, anytime and you will be directed to one of our customer service representatives waiting to serve you.

Our default turnaround time for laundry and dry cleaning is two days. For an additional fee, we offer next-day express delivery for wash and fold laundry. So if you want to get your laundry back next week or the same day, just let us know in the special instructions!

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